Senior Specialist, Operations OSD

Company: XPO
Location: Bessemer
Posted on: November 7, 2024

Job Description:

What you'll need to succeed as an Operations Specialist for Over, Short and Damage at XPOMinimum qualifications:

• 2 years of operational experience in transportation, warehousing or a similar field
  • Strong critical thinking and planning ability, the flexibility to work in a fast-paced environment and ability to dive into the details
  • Excellent verbal and written communication skills and the ability to communicate information in a clear and understandable manner
  • Strong computer, typing and 10-key skills
  • Proficiency in Microsoft Office Preferred qualifications:
    • At least 1 year of experience in OS&D
    • Knowledge of hazardous materials regulations About the Operations Specialist for Over, Short and Damage jobPay, benefits and more:
      • Pay starts at $20.63/hour
      • Competitive compensation package
      • Full health insurance benefits available on day one
      • Life and disability insurance
      • Earn up to 13 days of PTO over your first year
      • 10 paid company holidays
      • 401(k) option with company match
      • Education assistance
      • Opportunity to participate in a company incentive plan What you'll do on a typical day:
        • Research over, short and damaged freight (including refused and undelivered freight); process related documentation and resolve errors for quick customer resolution and claim prevention
        • Communicate with customers, operations and vendors as necessary to resolve issues around shipments identified as over, short, damaged, refused or stranded.
        • Effectively use tools related to matching freight, documenting shipment dispositions, etc.
        • Develop strong relationships with operational teams at the service center(s) to solve recurring issues
        • Monitor controls of paperwork and processes that impact claims such as timely communication of exceptions on shipper-loaded trailers and proper handling of PODs
        • Track and maintain detailed records for all hazmat to ensure that physical inventory matches electronic inventory; work directly with vendors to ensure that pick-up and disposal of spills and related documentation meets all EPA and OSHA standards.
        • Bill shipments under applicable tariffs and pricing agreements
        • Work with Cargo Claims Team to ensure specific tasks are completed on a daily basis to prevent claims Operations Specialists for Over, Short and Damage are required to:
          • Walk and/or stand for extended periods, up to 4 hours at a time, on a loading dock that is not climate-controlled and may be slippery About XPOXPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. Review XPO's candidate privacy statement here.
            
            

Keywords: XPO, Montgomery , Senior Specialist, Operations OSD, Professions , Bessemer, Alabama