Help Desk

Company: US Main
Location: Montgomery
Posted on: April 4, 2025

Job Description:

Title: IT Systems Technician

Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.

Location: Montgomery, AL, 36104

Duration: 6 months of contract with possible conversion to merit.



Position Description:

Serve as the 1st Point of Contact for clients and customers at Department of Finance.
Perform general troubleshooting with customer via phone contact.
Document client/customer issues and requests, troubleshooting steps, and resolutions via ServiceNow ticketing system
Route unresolved tickets to appropriate Tier 2 staff.
Follow-up and update clients/customers and internal teams as appropriate.
Follow, review, and update all Service Desk procedures.
Limited systems administration work.
Diagnose and resolve problems using documented procedures and checklists in the performance of most responsibilities.
Resolve, escalate and track customer service tickets through to resolution.



Skills Required:

1 year Service/Help Desk experience.
General knowledge of troubleshooting and Tier 1 application support.
Great customer service skills.
Excellent communication skills both written and verbal.
Proficient with MS Office Word and Excel - Demonstrated ability to produce and edit documentation: (e.g. wireframes/ mockups/ prototypes/ report design etc.).
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amount of information with attention to detail and accuracy.
Ability to take initiative, prioritize duties, problem solve, work independently and within a team environment, pay close attention to detail, meet deadlines, do appropriate follow-up



Skill Preferred:

Preferred/Bonus: Knowledge of Ivalua Procurement application Knowledge of CGI Advantage application Knowledge of CGI HRM application Experience with support or configuring ERP style applications Two years of experience in troubleshooting and installing business and/or Government applications software.



Experience Required:

1 year Service/Help Desk experience
1 year knowledge of troubleshooting and Tier 1 application support.



Education Required:
High school diploma with 1 year troubleshooting software (IT Tech) Preferred 1 year of credit from an accredited college or technical school in the field of Information Systems.

Keywords: US Main, Montgomery , Help Desk, Other , Montgomery, Alabama