Customer Experience Associate

Company: VirtualVocations
Location: Montgomery
Posted on: November 6, 2024

Job Description:

A company is looking for a Customer Experience Associate to provide exceptional support and care to its customers.

Key Responsibilities:

Provide customer support across phone, email, and chat, resolving inquiries and issues
Troubleshoot technical issues and guide customers through account management and service usage
Document customer interactions in the CRM and collaborate with cross-functional teams to resolve complex issues

Required Qualifications:

2+ years of experience in a customer-facing role, ideally in customer support or customer success
Experience in fast-paced industries like telehealth, healthcare, SaaS, or tech
Experience using CRM systems like Front, Intercom, or Aircall
Open to working one weekend day per week
Passionate about nutrition or wellness

Keywords: VirtualVocations, Montgomery , Customer Experience Associate, Other , Montgomery, Alabama

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