Scheduling Specialist (Endoscopy)
Company: The Staff Pad
Location: Helena
Posted on: October 16, 2024
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Job Description:
JOB SUMMARY: The Endoscopy Scheduling Specialist frequently
provides the first impression of the organization and must ensure
optimum internal and external customer satisfaction while obtaining
patient demographic, and third-party information with a high degree
of accuracy for accurate reimbursement. The Endoscopy Scheduling
Specialist is primarily responsible for all activities relating to
the successful, seamless, patient-oriented, and timely scheduling
of procedures performed in the Endoscopy Suite, according to
established criteria and protocols. Must be conscientious about
endoscopy processes, following directions, and patient safety.
Responsible for obtaining thorough and correct demographics and
insurance data. Works in conjunction with physicians and/or staff
to prioritize admissions/appointments to maximize allocated space
based on medical needs. Works collaboratively with members of the
SPHMG Gastroenterology, General Surgery, Family Practice, and
Endoscopy Suite care teams in order to maximize the procedure and
clinic schedules. Answers all calls coming into the Endoscopy Unit
for the scheduling of procedures and other relevant appointments,
including pre-admission testing and pre-admission consultations.
Responsible for maintaining the Endoscopy schedule by bringing
forth block time issues and awareness of available resources.
Notifies Practice Administrator or other departments of any special
needs and/or changes in the Endoscopy schedule. Assists with other
duties as assigned. Skills: Excellent customer service skills, both
written and oral, which involves ability to communicate effectively
in person or over the phone. Knowledge of insurance benefits,
referrals, and authorizations. KNOWLEDGE/EXPERIENCE: 1-2 years of
Hospital admissions or physician---s office experience preferred.
Knowledge of health care insurance and managed care preferred.
Medical terminology preferred. EDUCATION: High school diploma or
GED. Successful completion of a CMA program. This position
description may qualify for a training assignment. The conditions
of the training assignment will be stated in writing at the time of
hire. LICENSE/CERTIFICATION/REGISTRY: Current certification as
certified medical assistant or enrolled in the SPH CMA training
program and must obtain certification at the end of the training
period. Basic Life Support certification and re-certification every
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Keywords: The Staff Pad, Montgomery , Scheduling Specialist (Endoscopy), Other , Helena, Alabama
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