TES ENDPOINT SUPPORT ASSOCIATE

Company: Auburn
Location: Auburn
Posted on: October 1, 2024

Job Description:

Position Details

Position Information
Requisition Number
TES1617P

Home Org Name
VPUO Outreach IT

Division Name
Assoc Prov & VP for Outreach

Position Title
TES Endpoint Support Associate

Estimated Hours Per Week
20

Anticipated Length of Assignment

Job Summary
With supervision, provides end-user support and assistance while following established standards, protocols and confidentiality, provides documentation of resolutions and assists with website maintenance, datasets, and special projects.

Temporary Employment Services (TES), a unit of the Auburn University Department of Human Resources, is an in-house support center established to meet the temporary employment needs of the university. TES provides qualified and dedicated temporary employees in a wide variety of occupations to meet the staffing needs throughout the campus. Temporary employees are hired for a variety of reasons with the most common being:

• Assistance in the place of a regular employee who is absent for a specified period of time
• Additional assistance during periods of abnormal or peak workloads
• Assistance with special projects
• Seasonal work
• Emergencies If you are looking for an employment opportunity, TES is a great way to showcase your professional skills and assist Auburn University while gaining valuable work experience within higher education.
  
  AU student employees are not eligible for TES.
  
  Essential Functions
  • Provides quality, professional client and user support related to desktop software, specialized applications and hardware.
  • Prepares Windows and Mac devices for deployment to end users
  • Provides timely resolution of problem and follow up
  • Provides assistance with importing data into datasets
  • Works as a team member in support of website maintenance
    Minimum Qualifications
    • 8 years of experience with desktop and mobile device support, operating systems, application software, web design and programming + high school diploma OR
      
    • 4 years of experience with desktop and mobile device support, operating systems, application software, web design and programming + Associate's degree OR
      
    • Bachelor's degree in a related field with no experience Expectations:
      • Successful candidates must be able to demonstrate quality customer service skills and possess excellent organizational time management, social, communication and problem solving skills
      • Ability to work independently and as a team member while interacting with end point clients
      • Display current knowledge of technologies (computer systems, mobile devices, and technology products)
      • Job frequently requires standing, walking, reaching, balancing, hearing, handling objects with hands, and occasionally lifting up to 40 pounds
      • A commitment to an inclusive and diverse campus environment is required
        Desired Qualifications
        • Direct experience in end user support and proficiency in troubleshooting
        • Proven customer oriented disposition with quality communication skills across diverse clientele
        • Database management
        • Experience using Dreamweaver, Adobe Acrobat, WordPress, and Bootstrap
          
          
          Posting Detail Information
          Salary Range
          $20.00/hour
          
          Work Hours
          9:00am-1:00pm, Monday-Friday. Negotiable.
          
          City position is located in:
          Auburn
          
          State position is located:
          Alabama
          
          Posting Date
          03/31/2023
          
          Closing Date
          
          EEO Statement
          Auburn University is committed to an inclusive and diverse campus environment. Women, underrepresented groups, individuals with disabilities and veterans are encouraged to apply.
          
          AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.
          
          Special Instructions to Applicants
          
          Quick Link for Internal Postings
          https://www.auemployment.com/postings/36278

Keywords: Auburn, Montgomery , TES ENDPOINT SUPPORT ASSOCIATE, Other , Auburn, Alabama