Account Manager - Crowd Management
Company: Disability Solutions
Location: Birmingham
Posted on: September 28, 2024
Job Description:
Job Summary Account ManagerJob Title:Account
ManagerDepartment:ManagementFLSA Status:ExemptReports To:Area
Manager/Regional Director/Vice President Compensation$60,000 -
$70,000 / yearJob Summary:Under the direction of the Area
Manager/Regional Director, the Account Manager directs and
coordinates activities to obtain optimum efficiency and economy of
operations and maximize profits by performing the duties personally
or through subordinate staff; coach, and train the operations
workforce to improve individual skills. Essential Duties and
Responsibilities:
- Ensure all day-to-day operations are operating within the
procedures set forth by the company. These operational categories
include recruiting, hiring, security licensing, training,
scheduling, event day operations, and administrative
responsibilities.
- Under the direction of the Area Manager / Regional Director,
responsible for the creation of staffing estimates - tracking
estimated cost vs. actual cost; review of contracts for compliance;
supervision of company labor and subcontractors; ensuring accurate
payroll, invoices, and timely collections
- Suggest operation strategies to the Area Manager / Regional
Director that improve execution and cost-effectively provide
additional value; seek to continuously improve the state of
account(s) while safeguarding the company
- Effectively communicate goals to the game-day operations team
and communicate with the wider organization, where applicable, and
maintain accurate and up-to-date records necessary for processing
internal and external reports
- Proactively communicate with and seek feedback from all
customers. Seek to continuously improve customer satisfaction; meet
with customers regularly to ensure we are meeting their needs;
share updates with leadership
- Supervise and coach subordinates in a manner that maintains
morale, skills proficiency, and productivity. Managerial
responsibilities include but are not limited to mentoring,
coaching, and developing subordinates; planning, assigning, and
directing work. Recruit and train team members as required by
business needs
- Responsible for the accurate (within 98%) and timely completion
of all payroll records at the designated account(s)
- Responsible for accurate and timely scheduling of staff,
ensuring all open position(s) are filled within 96 hours of shift
start time at the designated account(s)
- Adhere to budget(s) set forth including, but not limited to;
overtime percentages (below 2%), labor percentages, profit rate,
open post rate, revenue within account(s)
- On-call weekends/evenings, outside of core business hours as
needed
- Up to 25% travel may be required
- Perform other duties and responsibilities as requested or
requiredMinimum Qualifications:
- Valid Driver's License
- Excellent management skills
- Customer Focus - Maintaining awareness and seeking to meet the
needs and wants of the internal and external customers
- Excellent communication skills both oral and written
- Leadership Orientation - Actively seeks ways in which to act as
a role model, guide, develop, and mentor others within the
Operations Department; Strong team leadership, team building, and
facilitation skills
- Initiative - Engages in proactive behavior and looks for new
project opportunities
- Adaptability - Responds effectively to changes in situation or
information
- Bachelor's degree in a related field or equivalent
experience
- Minimum of three years of previous operations, service field,
or project management experience
- Experience in one or more of the following industries
preferred: event staffing, security, sports management,
athletics
- Ability to pass a background check Physical and Mental Demands:
- While performing the duties of this job, it is required to sit,
stand, walk, talk or hear.
- On occasion, it may be required to climb and work in high
places, stoop, bend or reach above the shoulders.
- The position may also require work in confined spaces and
exposure to different types of outdoor weather conditions.
- Must occasionally lift, push, or pull up to 25 pounds.
- Specific vision abilities required by this job include close
vision, distance vision, color vision, peripheral vision, depth
perception, and the ability to adjust focus. Working Environment:
- The position is office-based, but it frequently requires
working at or attending scheduled events in an outdoor
environment.
- The work environment characteristics described here are
representative of those encountered by an employee while performing
the essential functions of this job.
- Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential function.It is the
policy of GardaWorld Security Services to provide equal employment
opportunities to all employees and applicants for employment
without regard to race, color, religion, sex, national origin, age,
veteran status, or disability in accordance with applicable federal
laws. In addition, GardaWorld Security Services complies with
applicable state and local laws governing nondiscrimination in
employment. This policy applies to all terms and conditions of
employment including, but not limited to hiring, placement,
assignment, promotion, termination, layoffs, recalls, transfers,
leaves of absence, compensation, and training. It is also the
policy of GardaWorld Security Services not to honor requests that
employees be assigned on the basis of sex or any other
classification protected by law, unless such request is based on a
bona fide occupational qualification for that assignment.
Keywords: Disability Solutions, Montgomery , Account Manager - Crowd Management, Executive , Birmingham, Alabama
Didn't find what you're looking for? Search again!
Loading more jobs...