Insurance Ops Manager - Executive Benefits
Company: Protective Life Insurance Company
Location: Birmingham
Posted on: October 17, 2024
Job Description:
The work we do has an impact on millions of lives, and you can
be a part of it.We help protect our customers against life's
uncertainties. Regardless of where you work within the company,
you'll be helping provide protection and peace of mind when our
customers need it most. Protective's Executive Benefits Team helps
protect futures by helping employers finance employee retirement
benefits. We are a solution-oriented team with an ongoing mission
to simplify processes and provide exceptional products and
services.
This position requires oversite and guidance of the Executive
Benefit Inforce Operations team. This includes management of our
administrative support staff including Quality Control, Premium
Admin, and Workflow Management. Assumes ownership of the admin team
workloads and service standards and provides detailed and
consistent communication to senior management regarding processing
statistics.
Primary Job Functions:
- Manages the Executive Benefits Inforce operations admin support
staff in all day-to-day operations, including but not limited to
timekeeping, HR related items, quality tracking and overall
processes.
- Oversight of all Premium Administration tasks, strong focus on
variable funds that must be handled generally within the same day.
Must have knowledge of internal cash management process. Must
become familiar with our client base in order to identify incoming
funds and handle appropriately.
- Manages process for departmental quality control program for
the extended inforce operations team. Identifies recurring issues
or training opportunities and works with staff members and
management for corrective actions.
- Oversight of Inforce Operations workflow including management
of the shared mailbox to ensure all tasks are created and assigned
appropriately. Many time sensitive tasks due to the large volume of
variable cases under management.
- Oversees the coordination and compilation of all information
needed for audits and monthly and quarterly SOX reviews.
Accountable for adhering to control procedures.
- Reviews, updates, and adjusts procedural documentation. Works
with Senior Management and team to streamline workflow problems or
processes.
- Works with Compliance or Legal on issues or questions that
arise with departmental audits
- Manages special projects or reporting as required.
- Travel for annual meetings and partner support may be required.
Qualifications:
- Bachelor's degree in business or related field preferred; high
school diploma required.
- Current FINRA SIE and Series 6/7 preferred. If not currently
held, must obtain FINRA SIE and Series 6 within one year of
hire.
- Minimum 3 years' experience working independently in a
fast-paced, multi-faceted environment while focusing on critical
high value deliverables.
- Minimum 1 year of experience in the insurance and/or financial
field.
- Variable life or annuity experience a plus.
- Prior experience in leadership and/or people management
strongly preferred.
- Must have excellent leadership, verbal and written
communication, customer service, analytical and problem-solving
skills.
- Must have the ability to summarize broad concepts into
reviewable data -- solution-oriented mindset required.
- Must have the ability to meet the needs of a diverse customer
group and handle challenging conversations.
- Must have the ability to master several different systems and
repositories of information, to seamlessly utilize all of them to
support daily operations.
- Must adapt easily to a quickly changing environment.
- Assumes ownership of team workloads and service standards and
provides detailed and consistent communication to senior management
regarding processing statistics.
- Maintaining productivity & quality at or above the team
standard.
- Full proficiency in Microsoft Office, including Excel.
Protective's targeted salary range for this position is $65k to
$95k. Actual salaries may vary depending on factors, including but
not limited to, job location, skills, and experience. The range
listed is just one component of Protective's total compensation
package for employees. This position also offers additional
incentive opportunities through an annual incentive based on
individual and Company performance.Employee Benefits: We aim to
protect our employees' wellbeing through a broad benefits offering.
For example, we protect physical wellbeing through health, dental
and vision insurance. We protect mental wellbeing through mental
health benefits and an employee assistance program. We protect time
away from work with a variety of paid time away benefits (e.g.,
paid time off, paid parental leave, short-term disability, and a
cultural observance day). We protect financial wellbeing through
contributions to healthcare accounts, a pension plan, and a 401(k)
plan with Company matching. All employees are encouraged to protect
their overall wellbeing by engaging in ProHealth Rewards,
Protective's platform to improve wellbeing while earning cash
rewards. Eligibility for certain benefits may vary by position in
accordance with the terms of the Company's benefit plans.
Diversity and Inclusion: At Protective, we are committed to
providing an inclusive culture where all employees are able to
fully contribute and thrive. Our goal is to grow and develop our
people, attract diverse talent and support strong, diverse
communities.
We support diversity, equity, and inclusion by working to develop a
culture of inclusion and belonging led by leaders who develop
potential and embrace all skills and abilities. Our aim is to
create an equitable environment for all leaders and employees that
will drive performance and impact business strategy. In this way,
we can increase overall diversity for leadership roles and
pipelines of talent by maturing our hiring practices, robust
development opportunities and focus on retention of key talent.
We are proud to be an equal opportunity employer committed to being
inclusive and attracting, retaining, and growing the talents of a
diverse and inclusive workforce.
Accommodations for Applicants with a Disability:If you require an
accommodation to complete the application and recruitment process
due to a disability, please email
martina.winston@protective.com.This information will be held in
confidence and used only to determine an appropriate accommodation
for the application and recruitment process.Please note that the
above email is solely for individuals with disabilities requesting
an accommodation. General employment questions should not be sent
through this process.
Keywords: Protective Life Insurance Company, Montgomery , Insurance Ops Manager - Executive Benefits, Accounting, Auditing , Birmingham, Alabama
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