User Assistance Developer 4
Company: Oracle
Location: Montgomery
Posted on: May 3, 2024
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Job Description:
Job Description
Oracle's Cloud Infrastructure team is building new
Infrastructure-as-a-Service technologies that operate at high scale
in a broadly distributed multi-tenant cloud environment. Our
customers run their businesses on our cloud, and our mission is to
provide them with best-in-class compute, storage, networking,
database, machine learning, artificial intelligence, security, and
foundational cloud-based services.
We seek top-notch, senior technical writers with deep cloud
knowledge and experience in creating technical documentation that
include real-world examples and scenarios as well as documenting
APIs and SDKs. As a member of this technical content team, you will
have significant influence on technical content strategy in all
areas, including authoring environments, integration with
engineering workflows, automation tooling, and style guide
development. You will also collaborate closely with our
state-of-the-art user experience team to go beyond traditional
forms of product documentation to deliver a ground-breaking overall
user experience.
At Oracle Cloud Infrastructure, you can have significant strategic
and technical impact by helping to build innovative technical
content from the ground up. If you enjoy a challenge and seek to
influence your work and working environment, this may be the
opportunity for you.
Job Responsibilities
Deliver accurate customer-facing documentation on time and with a
high degree of quality.
Collaborate with the user experience team to ensure that technical
content - including documentation, multimedia, contextual help, UI
text, and other forms of assistance - are discoverable, usable, and
pleasing to the customer.
Work closely with engineers and product managers as APIs and SDKs
are developed to author documentation in real time.
Contribute to strategic initiatives around authoring environments,
development processes, and automation tooling.
Work closely with other members of the technical content team and
follow corporate and team style guides to ensure consistency in
workflow and writing style.
Contribute to design, coordination, and validation of major
enhancements to user assistance practices, patterns, processes, and
standards.
Lead and drive cross-team or cross-organizational projects and
initiatives.
Qualifications
10+ years of experience writing user and developer-focused content
or training materials, including guides, tutorials, and white
papers.
Knowledge of DITA, XML, CCMS, and authoring tools such as Oxygen
XML Editor
Understanding of cloud concepts and technologies
Experience developing API and SDK documentation.
Knowledge of REST principles and design.
Impeccable written English skills.
Experience developing multimedia assets.
Strong team player with outstanding communication, organization,
and interpersonal skills. We believe the HOW is as important as the
WHAT.
A history of fearless hands-on investigation and product use and a
strong customer advocate mentality
Comfort with agile, swiftly changing, dynamic software development
situations
Ability to learn new technologies quickly
Ability to establish and follow style and usage guidelines
Ability to drive, follow, and evangelize cross-team processes
Familiarity with software localization and accessibility
guidelines
Understanding of transformation engines and content management
systems
Experience using distributed source code management systems, such
as Git
Experience using enterprise-grade bug tracking systems, such as
JIRA
Experience and commitment to capturing and maintaining
institutional knowledge
A Bachelor's degree in a writing-intensive field, or significant
work experience in startups or fast-paced enterprise technology
development environments
Extra Credit
Leadership of a significant documentation team effort
Ability to write code samples in Java
Experience developing multimedia assets
Career Level - IC4
Responsibilities
Create user assistance for your assigned product, which may include
training courses, certification exams, documentation, tutorials,
videos, embedded help in UI, sample code, eBooks, infographics
following user assistance development processes, templates, and
standards using various tools and systems. This will include user
assistance for conceptually complex areas, documenting the most
technically challenging parts of the product(s) or product area(s).
Lead discussions at user assistance and feature team meetings.
Participate in preparation of design documents for major changes in
user assistance and be responsible for detailed review of features
and assignments to team. Collaborate with internal stakeholders to
develop user assistance vision documents which detail the product
use cases, common tasks, and user personas. Utilize multimedia
technologies and techniques in enhancing the effectiveness of user
assistance. Lead and drive cross-team or cross-LOB projects and
initiatives. Organize, teach, facilitate, and observe pilots taught
by more junior UA developers. Create support collateral for pilots
where appropriate (wiki pages for course pilots). Develop, upgrade,
and maintain basic, advanced, or new/emerging courses according to
standards, using the latest tools. Contribute to design,
coordination, and validation of major enhancements to user
assistance practices, patterns, processes, and standards.
Disclaimer:
Certain US customer or client-facing roles may be required to
comply with applicable requirements, such as immunization and
occupational health mandates.
Range and benefit information provided in this posting are specific
to the stated locations only
US: Hiring Range: from $85,500 to $178,200 per annum. May be
eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to
account for variations in knowledge, skills, experience, market
conditions and locations, as well as reflect Oracle's differing
products, industries and lines of business.
Candidates are typically placed into the range based on the
preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes
the following:
Medical, dental, and vision insurance, including expert medical
opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible
employees assigned to a salaried (non-overtime eligible) position.
Accrued Vacation is provided to all other employees eligible for
vacation benefits. For employees working at least 35 hours per
week, the vacation accrual rate is 13 days annually for the first
three years of employment and 18 days annually for subsequent years
of employment. Vacation accrual is prorated for employees working
between 20 and 34 hours per week. Employees working fewer than 20
hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire.
Refreshes each calendar year. Unused balance will carry over each
year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
About Us
As a world leader in cloud solutions, Oracle uses tomorrow's
technology to tackle today's problems. True innovation starts with
diverse perspectives and various abilities and backgrounds.
When everyone's voice is heard, we're inspired to go beyond what's
been done before. It's why we're committed to expanding our
inclusive workforce that promotes diverse insights and
perspectives.
We've partnered with industry-leaders in almost every sector-and
continue to thrive after 40+ years of change by operating with
integrity.
Oracle careers open the door to global opportunities where
work-life balance flourishes. We offer a highly competitive suite
of employee benefits designed on the principles of parity and
consistency. We put our people first with flexible medical, life
insurance and retirement options. We also encourage employees to
give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages
of the employment process. If you require accessibility assistance
or accommodation for a disability at any point, let us know by
calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, sexual orientation,
gender identity, disability and protected veterans' status, or any
other characteristic protected by law. Oracle will consider for
employment qualified applicants with arrest and conviction records
pursuant to applicable law.
* Which includes being a United States Affirmative Action
Employer
Keywords: Oracle, Montgomery , User Assistance Developer 4, IT / Software / Systems , Montgomery, Alabama
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